In terms of the provision of services to the national community, the Elections and Boundaries Commission is one of the major service providers in Trinidad and Tobago. At present there are approximately 1.09 million electors registered with the EBC, each of whom has qualified to own a National Identification (ID) Card produced by the staff of the Commission. From this client base an average of three hundred thousand (300,000) visits the Commission’s Eighteen Registration Area and Sub Offices annually, seeking various types of services.
The ID card, the most sought-after product and is also the preferred forms of national identification for a number of service providers in both the public and private sector. It is one of several products that are produced from the Commission’s registration system. Other services and products available to the public include the Four Lists of Electors (Annual, Preliminary, Revised and Supplemental), election-related results and reports, maps, public education material, renewals and replacements of ID Cards, regularization of registrations etc. In order to maintain a satisfactory level of service to registrants the registration system is constantly monitored to ensure it remains dependable.
A feature of which stakeholders are constantly reminded when seeking particularly types of services, relates to mandatory field checks. These field checks require officers of the E&BC to go into the field (house-to-house if necessary), to validate information given by every person applying to be registered, or to have changes made to information given previously.
Customer service training is also an important activity of the Commission as it seeks to streamline its services to the public.